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  • Q1: How to contact with me??

  • A:

     Skype: steven821228 

     Whatsapp/Phone: +86 13489577737 

     E-mail: info @swinpower.com 

  • Q2: What's the Payment do you have?

  • A: We accept payment be sent via T/T, L/C, Trade Assurance, WESTERN UNION, PAYPAL.
  • Q3: What's the mormal lead time??

  • A: 7 working days for samples, 15 working days for mass production.
  • Q4: Can i get a sample for testing??

  • A: Sure, but sample fees should be charged on your account.
  • Q5: Can i get products with my own logo??

  • A: Sure, you can, MOQ is 500pcs.
  • Q6: What can you do if the product is broken?

  • A: We promise to replace new ones to you if there is any defective happen during the warranty period.
  • Q7: What's the MOQ?

  • A: Our MOQ is 1pcs. better price for large quantity;
  • Q8: What's shipping mode can we choose?

  • A: Express, Ocean and air transportation (optional).
  • Q9: What's the trade terms you can do??

  • A: We accept EXW,FOB..(Optional)
  • Q10: About Class P

  • A:

    I just spoke with our UL engineer. If your drivers are on the UL Class P program we can use them without testing if they are comparable in specs to what we are using now.

    If they are not on the UL Class P program but are UL Recognized, then we have to have them tested in our fixture.

    If they are not UL Recognized then we have to have the driver tested and certified and then also the fixture with them in it.

    Otherwise we cannot mark our fixtures as UL Compliant if they include the drivers. There is a small residential-based retail market where it is less critical to have UL certification to our fixtures but it is not the greater share of the marketplace (for us).

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